Referrals and self-referral help

When you are referred to the hospital for an outpatient appointment you will be sent details of your UBRN number (unique booking reference number), this is important to keep as a reference.  Also details of important telephone numbers relevant to your referral will be sent to you if you need to change or chase your outpatient appointment. 

Some referrals are sent for advice and guidance only and in this instance you will not receive any correspondence relating to this. You will however receive information with details of important numbers if the hospital wish to see you in the outpatient clinic. 

If you do not hear regarding your outpatient appointment within the date outlined in the letter that we send then please telephone outpatients appointments directly on 01284 713713  for West Suffolk Hospital.  Most of our referrals are sent to West Suffolk Hospital. If you are referred to Addenbrooke’s Hospital then the correct number to call will be on your confirmation of outpatient letter that is sent to you.  

If you need to cancel your outpatient appointment please call the hospital directly. 

Most referrals to other specialists will require you seeing or speaking with a GP before it is made, however, there are a number of services locally, listed below that you are able to make self-referrals to.

Sexual Health

Smoking Cessation

NHS e-Referral Tracking

If your doctor has referred you to a specialist for further care you will be asked to book your appointment using the ‘NHS e-Referral’ system.

You will receive a letter from us within 2 weeks giving details of how to book your appointment and any passwords you may need.

To track your e-Referral you will need the following details to log into the e-Referral website:

  • Your date of birth
  • Reference number – this will be on the first page of your letter
  • Password – this will be on the second page of your letter

To track an e-Referral, click here.