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 Haverhill Family Practice needs YOU!

We are actively looking for patients to join our Patient Participation Group.

The aim of the PPG is to develop a positive and constructive relationship between patients, the practice and the community.

If you are interested in joining the group and improving the experience of patients registered at the Practice please either email zoe.mcdonald@nhs.net or ask at reception for an application form.

 

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GP Practices across the country are experiencing unprecendented levels of demand. 

There is a significant and growing strain due to declining GP numbers, ongoing struggles with new recrutiment and retaining current staff, both clinical and administrators which has a knock on effect for patients and their care.

All our staff have been at the forefront of the NHS' response to the Covid 19 outbreak, delivering vaccines whilst maintaining non-Covid care for our patients throughout. Whilst the majority of our patients behave in an appropriate manner we have had instances where some have not. Unfortunately, these are becoming increasingly commonplace.

The use of foul language and/or aggressive behaviour towards our Practice staff is unnaceptable. We do have a zero tolerance policy at this practice and want to ensure all our staff feel safe and happy in their workplace.

Any incidents of innappropriate behaviour will result in your receiving a warning letter from the practice or permanent removal from the practice list.  

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ONLINE APPOINTMENT BOOKING

This service is currently disabled due to the ongoing Covid19 pandemic. We are carrying out a comprehensive clinical triage before F2F consultations to help stop the spread.

Please contact us by using our 'eConsult' or telephoning the surgery for our Reception team to assist you.

Apologies for any inconvenience this may cause. 

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We aim to provide an excellent standard of care in a helpful and friendly environment.

We have a wide range of health care professionals at the surgery and our Care Navigators will book you in with the most appropriate clinician. To assist us with this you will be asked the reason for the appointment.

If we are unable to offer you an appointment, we can try and offer you an appointment at GP+ which is based in Haverhill on a Saturday or in Bury St Edmunds and other Suffolk locations during the week.

Alternatively, we have just commenced with E-consultations. Please click on the image below for further details.

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