Welcome to Haverhill Family Practice
(Formerly Dr Selby and Partners & Stourview Medical Centre)
Care with Courtesy, Compassion and Competence
Welcome to Haverhill Family Practice, where we aim to provide an excellent standard of care in a helpful and friendly environment.
We operate from both the main surgery in Camps Road and the Stourview surgery in Crown Passage.
We offer a full range of GP services including minor surgery, blood testing, emergency clinics, contraception, joint injections, drug and alcohol services, chronic disease management, obesity management, smoking cessation and doctor-led minor injuries clinics. We have a 100 hour a week pharmacy on site and others close by in the town.
Due to Doctors, Nurses and staff annual leave/absence and to ensure patient safety Stourview Branch Surgery will be closed on:
Friday 15th December
Wednesday 20th December
Tuesday 21st December
Wednesday 27th December
Thursday 28th December
Friday 29th December
Tuesday 9th January 2018
Friday 12th January 2018
We apologise for any inconvenience.
Christmas & New Year Opening Times
Haverhill Family Practice Stourview (Crown Passage)
Friday 22 December 2017 – 8.00am – 6.30pm 8.00am – 1.00pm
Saturday 23 December 2017 - CLOSED CLOSED
Sunday 24 December 2017 - CLOSED CLOSED
Monday 25 December 2017 – CLOSED CLOSED
Tuesday 26 December 2017 – CLOSED CLOSED
Wednesday 27 December 2017 – 8.00am – 6.30pm CLOSED
Thursday 28 December 2017 – 8.00am – 6.30pm CLOSED
Friday 29 December 2017 – 8.00am – 6.30pm CLOSED
Saturday 30 December 2017 - 8.30am – 11.30am CLOSED
Sunday 31 December 2017 – CLOSED CLOSED
(New Year’s Eve)
Monday 01 January 2018 – CLOSED CLOSED
(New Year’s Day)
Tuesday 02 January 2018 – 08.00am -6.30pm 8:00am - 1:00pm
CHRISTMAS AND NEW YEAR
WE ARE CLOSED FOR ADDITIONAL DAYS THIS CHRISTMAS AND NEW YEAR PERIOD.
PLEASE THINK ABOUT YOUR REPEAT PRESCRIPTIONS SO THAT YOU HAVE ENOUGH TO LAST YOU OVER THE FESTIVE SEASON
LAST GUARANTEED DAY OF HANDING A PRESCRIPTION IN FOR PROCESSING WILL BE TUESDAY 19.12.17 FOR COLLECTION IN THE SURGERY OR IN YOUR PHARMACY BY FRIDAY 22.12.17
SIMILARLY THE WEEK IN BETWEEN CHRISTMAS AND NEW YEAR
LAST GUARANTEED DAY OF HANDING A PRESCRIPTION IN FOR PROCESSING WILL BE WEDNESDAY 27.12.17 FOR COLLECTION IN THE SURGERY OR IN YOUR PHARMACY BY FRIDAY 29.12.17
PLEASE THINK AHEAD THIS FESTIVE SEASON
MAY WE TAKE THIS OPPORTUNITY TO WISH ALL
A VERY MERRY CHRISTMAS AND A
HAPPY NEW YEAR.
A Range of Health Care Professionals
Due to a current high demand of patients requesting appointments, our reception staff will ask you how best they can redirect your call and ask you for brief details of your condition to be able to put you with the most appropriate clinician. We have a wide range of health care professionals here at the surgery that we can offer you an appropriate appointment with . We have doctors, nurses, a nurse practitioner, emergency care practitioners, health care assistants, a phlebotomist and advanced musculoskeletal practitioners to help you with your current needs. If we cannot offer you an appointment, we can try and offer you GP+ which is based in Haverhill on a Saturday or in Bury St Edmunds and other Suffolk locations during the week.
Our flu vaccinations have now been delivered - so call in to make an appointment or alternatively we are running daily walk in clinics for on the spot vaccination. So if you are over 65 or under 65 with a chronic condition or are on our records are a carer, you are entitled to a free flu vaccination. This year our flu vaccination protects you against 4 strains of the flu virus. Don't delay, book or pop in today to be vaccinated! Vaccination is available at both our Camps Road and Stourview surgeries.
Please note Language Line is available should you require assistance with translation – please inform Reception if you require this service.
We had 209 patients who did not attend their appointment during the month of November 2017.
Please make sure you cancel your appointment if you are unable to attend so that the appointment can be offered to someone else.
From January 2017 the practice went over to electronic prescribing. This means that whenever you have a prescription to collect, you will collect this from your chosen pharmacist and not from the GP surgery. Therefore we need to know your designated or chosen pharmacy - please speak to one of our receptionists to update your pharmacy details.
Thank you for your attention to this.
To contact the surgery by email please follow the link on our 'Contact Details' tab or alternatively email to: firstname.lastname@example.org
You can book your own appointments online to avoid the rush on the telephones or at reception. Before you book for the first time you will need to come into reception to get a user name and password.
After that, click on the title above or the link at the bottom of the page, and then follow the instructions onscreen.
Access for patients with special needs
The practice has access for wheelchair users and an adapted downstairs WC. Patients may be dropped off outside our entrance and there is an on-site wheelchair available.
Repeat prescriptions are now only issued for ONE MONTH. This brings us into line with NHS and Dept of Health recommendations (and with other practices), and is part of the NHS drive to reduce wastage. If prescriptions are issued for 2 months and then the prescription is changed the cost of the wasted medication can be enormous.
We appreciate patients would prefer to have to collect medication less often, but please remember that most pharmacies are happy to hold your prescription for you and to routinely dispense and even deliver your medication every month.
Remember to that a prepay form for prescription charges costs only slightly more than three prescriptions, and lasts for three months.
The NHS has HUGE savings to make in the next few years if we are to continue to have the service we do. This is a part of that saving. Please help us with this. We appreciate your understanding.
Normal Surgery Opening Hours
|Monday-Friday||8.00am - 6.30pm|
|Saturday||8.30am - 11.30am|
| Sunday||CLOSED - out of hours doctor-led service operates. Please ring 111.|
Parking is available for a minimal charge on the Council car park beside the council offices (behind the library). There is limited space on the surgery car park including a disabled bay for those visiting the surgery or pharmacy – please do not use the doctors’ spaces or obstruct their cars, which may be needed in an emergency, and please don’t leave cars in the car park whilst shopping!
Appointments & Repeat Prescriptions
If you would like to use the services below please call into the surgery to obtain a password.
Click here to book/cancel your appointment online
Click here to order your prescriptions on line using 'System one' online
If you are not already registered with SystmOne please contact reception.
(Site updated 12/12/2017)