Welcome to Haverhill Family Practice
(Formerly Dr Selby and Partners & Stourview Medical Centre)
Care with Courtesy, Compassion and Competence
Welcome to Haverhill Family Practice, where we aim to provide an excellent standard of care in a helpful and friendly environment.
We operate from both the main surgery in Camps Road and the Stourview surgery in Crown Passage.
We offer a full range of GP services including minor surgery, blood testing, emergency clinics, contraception, joint injections, drug and alcohol services, chronic disease management, obesity management, smoking cessation and doctor-led minor injuries clinics. We have a 100 hour a week pharmacy on site and others close by in the town.
A Range of Health Care Professionals
Due to a current high demand of patients requesting appointments, our reception staff will ask you how best they can redirect your call and ask you for brief details of your condition to be able to put you with the most appropriate clinician. We have a wide range of health care professionals here at the surgery that we can offer you an appropriate appointment with . We have doctors, nurses, a nurse practitioner, emergency care practitioners, health care assistants, a phlebotomist and advanced musculoskeletal practitioners to help you with your current needs. If we cannot offer you an appointment, we can try and offer you GP+ which is based in Haverhill on a Saturday or in Bury St Edmunds and other Suffolk locations during the week.
Stourview Closed
Stourview branch surgery will be closed on the following days:
Thursday 17th May
Friday 25th May
Tuesday 29th May
Wednesday 30th May
Thursday 31st May
Friday 1st June
Friday 8th June
The Camps Road Surgery will be open as normal.
We apologise for any inconvenience.
PATIENT NOTICE
On Thursday 17 May 2018 our Branch Surgery at Stourview will be closed all day.
Haverhill Family Practice (on Camps Road) will be open for appointments as usual in the morning, but only open in the afternoon for booking of future appointments, prescription or letter collections and receiving test results.
The phone lines will be open as normal.
We are operating a reduced service in the afternoon to allow staff to attend the funeral of Dr Hern’s husband.
Thank you for your consideration and compassion at this time.
Haverhill Family Practice
10.05.2018
Polite Patient Notice
Dr Hern has expressed her wishes to relay to all of her patients that her husband has sadly passed away following an illness, hence her absence from the Practice since last summer.
It is currently unclear as to when Dr Hern is likely to return to work following the loss of her husband due to a change in her family circumstances.
Therefore Dr Hern is still currently unavailable and she has asked for your compassion, consideration and respect of her privacy during this time and also upon her return to work.
Thank you
Haverhill Family Practice 01.05.2018
LANGUAGE LINE
Please note Language Line is available should you require assistance with translation – please inform Reception if you require this service.
Missed Appointments
April 2018
Over 97% of patients attended their appointments in April - Thank you!!
However, there were still 152 appointments not attended which equals 34.4 hours of clinical time wasted and a cost to the NHS of £4,256.00
Please help us to treat as many people as possible by informing us if you are unable to attend your appointment.
Electronic Prescribing
From January 2017 the practice went over to electronic prescribing. This means that whenever you have a prescription to collect, you will collect this from your chosen pharmacist and not from the GP surgery. Therefore we need to know your designated or chosen pharmacy - please speak to one of our receptionists to update your pharmacy details.
Thank you for your attention to this.
Email
To contact the surgery by email please follow the link on our 'Contact Details' tab or alternatively email to: wsccg.hfp-correspondence@nhs.net
You can book your own appointments online to avoid the rush on the telephones or at reception. Before you book for the first time you will need to come into reception to get a user name and password.
After that, click on the title above or the link at the bottom of the page, and then follow the instructions onscreen.
Access for patients with special needs
The practice has access for wheelchair users and an adapted downstairs WC. Patients may be dropped off outside our entrance and there is an on-site wheelchair available.
Repeat prescriptions
Repeat prescriptions are now only issued for ONE MONTH. This brings us into line with NHS and Dept of Health recommendations (and with other practices), and is part of the NHS drive to reduce wastage. If prescriptions are issued for 2 months and then the prescription is changed the cost of the wasted medication can be enormous.
We appreciate patients would prefer to have to collect medication less often, but please remember that most pharmacies are happy to hold your prescription for you and to routinely dispense and even deliver your medication every month.
Remember to that a prepay form for prescription charges costs only slightly more than three prescriptions, and lasts for three months.
The NHS has HUGE savings to make in the next few years if we are to continue to have the service we do. This is a part of that saving. Please help us with this. We appreciate your understanding.
Normal Surgery Opening Hours
| Monday-Friday | 8.00am - 6.30pm |
| Saturday | 8.30am - 11.30am |
| Sunday | CLOSED - out of hours doctor-led service operates. Please ring 111. |
Parking
Parking is available for a minimal charge on the Council car park beside the council offices (behind the library). There is limited space on the surgery car park including a disabled bay for those visiting the surgery or pharmacy – please do not use the doctors’ spaces or obstruct their cars, which may be needed in an emergency, and please don’t leave cars in the car park whilst shopping!
Appointments & Repeat Prescriptions
If you would like to use the services below please call into the surgery to obtain a password.
Click here to book/cancel your appointment online
Click here to order your prescriptions on line using 'System one' online
If you are not already registered with SystmOne please contact reception.
(Site updated 18/05/2018)