Welcome to Haverhill Family Practice

(Formerly Dr Selby and Partners & Stourview Medical Centre)
Care with Courtesy, Compassion and Competence

Welcome to Haverhill Family Practice, where we aim to provide an excellent standard of care in a helpful and friendly environment.

We operate from both the main surgery in Camps Road and the Stourview surgery in Crown Passage. All of our staff both clinical and non-clinical rotate between the two surgeries. [14.5.19 - Update: We would like to clarify that Haverhill Family Practice will NOT be leaving our premises at Camps Road or Stourview. We continue to operate from these premises.]

We offer a full range of GP services including minor surgery, blood testing, emergency clinics, contraception, joint injections, drug and alcohol services, chronic disease management, obesity management, smoking cessation and doctor-led minor injuries clinics. We have a 100 hour a week pharmacy on site and others close by in the town.

A Range of Health Care Professionals

Due to a current high demand of patients requesting appointments, our reception staff will ask you how best they can redirect your call and ask you for brief details of your condition to be able to put you with the most appropriate clinician. We have a wide range of health care professionals here at the surgery that we can offer you an appropriate appointment with . We have doctors, nurses, a nurse practitioner, emergency care practitioners, health care assistants, a phlebotomist and advanced musculoskeletal practitioners to help you with your current needs. If we cannot offer you an appointment, we can try and offer you GP+ which is based in Haverhill on a Saturday or in Bury St Edmunds and other Suffolk locations during the week.

Stourview Closed - Fridays

As from January 2019, Stourview branch surgery will be closed on Fridays.  This is to ensure safe practice for both patients and staff.

The Camps Road surgery will be open as normal.

We apologise for any inconvenience.

Stourview Closed

Stourview will be closed on the following dates:

Tuesday 11 June 2019 - CLOSED FROM 12.00 NOON ONWARDS ONLY (open 8-12)

Monday 1st July 2019

We apologise for any inconvenience.

Camps Road Closed

The Camps Road surgery will be closed on Saturday 15th June.

We apologise for any inconvenience.

Bank Holiday Opening Times

The surgery will be closed on Bank Holidays.

If you need medical assistance that cannot wait until the surgery reopens, please contact the NHS 111 service by dialling 111.

If you need urgent medical assistance please dial 999.

                               
  Diarrhoea & Vomiting

If you have either or both of these symptoms please do not attend the surgery.  You should allow a couple of days for the symptoms to subside.  Drink plenty of water and avoid dairy products. If you have had the symptoms for several days, it maybe worth a phone call with the doctor, but please do not attend the surgery.   If you have a baby with these symptoms, ask for a telephone call with the doctor who will call you back.

This condition is extremely contagious and we would like to restrict the amount of patients coming into the surgery with the active symptoms.  This could affect other patients who are already unwell or our clinicians who would see you.

If you are invited to the surgery by a doctor then please advise the receptionist when you book in at the desk that you need to be in a side room.

Thank you.

15.10.2018

National data opt-out programme (formerly Care.Data)

The national data opt-out is a new service that allows people to opt out of their confidential patient information being used for research and planning.

It is not related in any way to sharing care data with healthcare professionals i.e hospitals (SCR/full record sharing).

Any person who previously opted out via Care.Data will have it automatically converted to a national data opt-out from 25th May 2018 and will receive a letter giving them more information.

For further information visit: https://www.nhs.uk/your-nhs-data-matters/

PATIENT INFORMATION

HAVERHILL PHARMACY IS NOT CLOSING

THE DISPENSARY SERVICE THAT WAS IN THE FOYER AREA OF THE CHRISTMAS MALTINGS AND CLEMENTS PRACTICE ON CAMPS ROAD HAS RELOCATED TO THE CHRISTMAS MALTINGS AND CLEMENTS PRACTICE ON GREENFIELDS WAY

THEREFORE IF YOU ARE REGISTERED WITH HAVERHILL FAMILY PRACTICE, THE RELOCATION OF THEIR DISPENSARY WILL NOT HAVE ANY AFFECT ON YOU.

THE HAVERHILL PHARMACY ARE CONTINUING THEIR BUSINESS AS USUAL

THE HAVERHILL PHARMACY OPENING HOURS ARE:

MONDAY – FRIDAY   8.30AM- 11.00PM

SATURDAY & SUNDAY 8.00AM – 9.45PM

THANK YOU

HAVERHILL FAMILY PRACTICE & HAVERHILL PHARMACY

15.03.2019

Privacy Notice for Patients - 25.5.18

The law about how organisations hold and use information about people is changing, in the first major update to data protection laws in 30 years. The General Data Protection Regulation (GDPR) is a piece of EU-wide legislation which will apply to all organisations – including surgeries – from May 25, 2018 and will continue to apply even after the UK leaves the European Union.

One of the most important changes is a new requirement for organisations to clearly communicate how information they hold about you is used, the reason they hold it, and your rights. These are set out in what is called a ‘privacy notice’.

Our Fair Processing/Privacy Notice can be found on our website www.haverhillfamilypractice.co.uk under the heading ‘Policies’ or in paper form in our reception area. It explains what information we hold, why we hold it, what we do with it, and in what circumstances we share it with other people and organisations.

We haven’t changed the information we hold, and you do not need to do anything in response – but in line with the new laws we wanted to make sure you are fully aware of how we use information about you.

If you have any questions about our Fair Processing/Privacy Notice or would like to request a copy, you can email wsccg.hfp-correspondence@nhs.net or get in touch with the surgery.

LANGUAGE LINE

Please note Language Line is available should you require assistance with translation – please inform Reception if you require this service.

Missed Appointments

May 2019

Over 96% of patients attended their appointments in May - Thank you!!
However, there were still 207 appointments not attended which equals 49 hours of clinical time wasted and a cost to the NHS of £5796.00.

We are monitoring  patients who frequently do not attend their appointments to help reduce the number of missed appointments.

Please help us to treat as many people as possible by informing us if you are unable to attend your appointment.

MISSED APPOINTMENTS ANNUAL SUMMARY

PLEASE HELP THE SURGERY TO REDUCE THE NUMBER OF MISSED APPOINTMENTS BY CANCELLING ANY APPOINTMENTS THAT ARE NO LONGER NEEDED. 

CANCELLED APPOINTMENTS CAN BE GIVEN TO OTHER PATIENTS EVEN AT SHORT NOTICE. PLEASE NOTE THAT APPOINTMENTS CAN BE CANCELLED BY TELEPHONING THE SURGERY (01440 702010) AND SELECTING OPTION 2 TO LEAVE A VOICEMAIL MESSAGE.

Electronic Prescribing

From January 2017 the practice went over to electronic prescribing. This means that whenever you have a prescription to collect, you will collect this from your chosen pharmacist and not from the GP surgery. Therefore we need to know your designated or chosen pharmacy - please speak to one of our receptionists to update your pharmacy details.
Thank you for your attention to this.

Take our GP Practice Survey by clicking here

Email
To contact the surgery by email please follow the link on our 'Contact Details' tab or alternatively email to: wsccg.hfp-correspondence@nhs.net

BOOK YOUR APPOINTMENTS ONLINE

You can book your own GP appointments online to avoid the rush on the telephones or at reception.

We have also recently added appointments for cervical screening (smear test).  This appointment will be with one of our practice nurses and patients MUST have received an invite for cervical screening.

Before you book for the first time you will need to come into *reception to get a username and password. You will need to provide 2 forms of ID (preferably photographic and proof of your current address). After that, click on the title above or the link at the bottom of the page, and then follow the instructions onscreen. *If you are unable to come into reception, please speak with a member of staff who will assist you.  After that, click on the title above or the link at the bottom of the page, and then follow the instructions onscreen.

Access for patients with special needs

The practice has access for wheelchair users and an adapted downstairs WC. Patients may be dropped off outside our entrance and there is an on-site wheelchair available.

Repeat prescriptions

Repeat prescriptions are now only issued for ONE MONTH. This brings us into line with NHS and Dept of Health recommendations (and with other practices), and is part of the NHS drive to reduce wastage. If prescriptions are issued for 2 months and then the prescription is changed the cost of the wasted medication can be enormous.
We appreciate patients would prefer to have to collect medication less often, but please remember that most pharmacies are happy to hold your prescription for you and to routinely dispense and even deliver your medication every month.

Remember to that a prepay form for prescription charges costs only slightly more than three prescriptions, and lasts for three months.
The NHS has HUGE savings to make in the next few years if we are to continue to have the service we do. This is a part of that saving. Please help us with this. We appreciate your understanding.

Normal Surgery Opening Hours