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Noticeboard

Stourview Branch Surgery
With effect from 29th June 2015 Stourview Branch surgery will be open Monday 8:00am - 6:00pm,
Tuesday 8:00am - 1:00pm, Wednesday 8:00am - 1:00pm, Thursday 8:00am - 1:00pm, Friday 8:00am - 1:00pm.
Please note that the Camps Road surgery will be open Monday - Friday 8:00am - 6:30pm.
If you need access to the surgery when the Stourview branch is closed, please go to the Camps Road surgery or call
01440 702010 or 01440 703667
 
Appointments
Please consider booking well ahead or, if things can't wait that long, seeing someone you don't normally see.
 

Extended Hours

We open on a Saturday Morning from 8.30am - 11.30am for booked appointments only. With a GP or a Nurse.

 Urgent surgery

We have an allocated emergency appointment surgery which will be available to patients (on the day) who need to be seen by a doctor urgently.

You need to call as close to 8.00am as possible for an emergency morning appointment or as close to 1.30pm as possible for an afternoon appointment.

Repeat prescriptions
Please note, in keeping with the West Suffolk Clinical Commissioning Group (WSCCG) policy, your repeat prescription will from now on be issued for ONE MONTH at a time.  This is a National requirement proven to reduce waste on a very large scale.

 Cancelling your Appointment  
If you are unable to attend an appointment, please telephone and leave a message using option 3 to leave a voice mail message or use the link at the bottom of this page to cancel your appointment.
 By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.
 

Test Results 

 Please call after 11am to get your test results from the receptionist team.

 

Test results can only be given to the person whose result they are, or (in the case of children under 16 only) their parent or guardian.

The Summary Care Record - this affects you

Please read the section in the right hand column about the summary care record. This affects you and you need to decide if you are happy for your medical records to be uploaded to a centrally held record which other health provders can access.

Pharmacy 

There are two pharmacies in Haverhill which open for 100 hours a week, one at Tesco's supermarket and one in the surgery building.  Both supply medication to any patient, including those registered at the surgery.

There are four other dispensing chemists in Haverhill -

Sainsburys pharmacy is inside Sainsburys supermarket, Well Pharmacy is on Mill Road near the Drabbet Smock, David Holland chemist is next door to the Clements Surgery and Boots is on the High Street. Opening hours vary and may be found under the heading marked pharmacy, opposite.  

Chlamydia
Set your mind at rest
Get a test
see opposite column for details

 

 

Welcome to Haverhill Family Practice

(Formerly Dr Selby and Partners & Stourview Medical Centre) 

Care with Courtesy, Compassion and Competence

Welcome to Haverhill Family Practice, where we aim to provide an excellent standard of care in a helpful and friendly environment.

We operate from both the main surgery in Camps Road and the Stourview surgery in Crown Passage.

We offer a full range of GP services including minor surgery, blood testing,  emergency clinics, contraception,  joint injections, drug and alcohol services, chronic disease management, obesity management, smoking cessation and doctor-led minor injuries clinics. We have a 100 hour a week pharmacy on site and others close by in the town.

Winter 2017

Due to Doctors, Nurses and staff annual leave/absence and to ensure patient safety Stourview Branch Surgery will be closed on:

Friday 15th December

Wednesday 20th December

Tuesday 21st December

Wednesday 27th December

Thursday 28th December

Friday 29th December

Tuesday 9th January 2018

Friday 12th January 2018

We apologise for any inconvenience.

Christmas & New Year Opening Times

 

Haverhill Family Practice                                              Stourview (Crown Passage)

 

Friday 22 December 2017 – 8.00am – 6.30pm                    8.00am – 1.00pm

 

Saturday 23 December 2017 -  CLOSED                               CLOSED

 

Sunday 24 December 2017 - CLOSED                                   CLOSED

(Christmas Eve)

  

Monday 25 December 2017 – CLOSED                                  CLOSED

(Christmas Day)

 

Tuesday 26 December 2017 – CLOSED                                  CLOSED

(Boxing Day)

 

Wednesday 27 December 2017 – 8.00am – 6.30pm             CLOSED

 

Thursday 28 December 2017 – 8.00am – 6.30pm                 CLOSED

 

Friday 29 December 2017 – 8.00am – 6.30pm                      CLOSED

 

Saturday 30 December 2017 - 8.30am – 11.30am                CLOSED

 

Sunday 31 December 2017 – CLOSED                                    CLOSED

(New Year’s Eve)

 

Monday 01 January 2018 – CLOSED                                       CLOSED

(New Year’s Day)

 

Tuesday 02 January 2018 – 08.00am -6.30pm                      8:00am - 1:00pm

 

 
 

CHRISTMAS AND NEW YEAR

REPEAT PRESCRIPTIONS

 

WE ARE CLOSED FOR ADDITIONAL DAYS THIS CHRISTMAS AND NEW YEAR PERIOD.

PLEASE THINK ABOUT YOUR REPEAT PRESCRIPTIONS SO THAT YOU HAVE ENOUGH TO LAST YOU OVER THE FESTIVE SEASON

 

LAST GUARANTEED DAY OF HANDING A PRESCRIPTION IN FOR PROCESSING WILL BE TUESDAY 19.12.17 FOR COLLECTION IN THE SURGERY OR IN YOUR PHARMACY BY FRIDAY 22.12.17

 

SIMILARLY THE WEEK IN BETWEEN CHRISTMAS AND NEW YEAR

LAST GUARANTEED DAY OF HANDING A PRESCRIPTION IN FOR PROCESSING WILL BE WEDNESDAY 27.12.17 FOR COLLECTION IN THE SURGERY OR IN YOUR PHARMACY BY FRIDAY 29.12.17

 

PLEASE THINK AHEAD THIS FESTIVE SEASON

 

MAY WE TAKE THIS OPPORTUNITY TO WISH ALL

A VERY MERRY CHRISTMAS AND A

HAPPY NEW YEAR.

 

A Range of Health Care Professionals

Due to a current high demand of patients requesting appointments, our reception staff will ask you how best they can redirect your call and ask  you for brief details of your condition to be able to put you with the most appropriate clinician.  We have a wide range of health care professionals here at the surgery that we can offer you an appropriate appointment with . We have doctors, nurses, a nurse practitioner, emergency care practitioners, health care assistants, a phlebotomist and advanced musculoskeletal practitioners to help you with your current needs.  If we cannot offer you an appointment, we can try and offer you GP+ which is based in Haverhill on a Saturday or in Bury St Edmunds and other Suffolk locations during the week.

FLU VACCINATIONS

Our flu vaccinations have now been delivered - so call in to make an appointment or alternatively we are running daily walk in clinics for on the spot vaccination.  So if you are over 65 or under 65 with a chronic condition or are on our records are a carer, you are entitled to a free flu vaccination.  This year our flu vaccination protects you against 4 strains of the flu virus.  Don't delay, book or pop in today to be vaccinated!  Vaccination is available at both our Camps Road and Stourview surgeries.

LANGUAGE LINE

 

Please note Language Line is available should you require assistance with translation – please inform Reception if you require this service.

Missed Appointments

We had 209 patients who did not attend their appointment during the month of November 2017. 

Please make sure you cancel your appointment if you are unable to attend so that the appointment can be offered to someone else.

 Electronic Prescribing

From January 2017 the practice went over to electronic prescribing.  This means that whenever you have a prescription to collect, you will collect this from your chosen pharmacist and not from the GP surgery.  Therefore we need to know your designated or chosen pharmacy - please speak to one of our receptionists to update your pharmacy details.

Thank you for your attention to this.

Take our GP Practice Survey by clicking here 

Email

To contact the surgery by email please follow the link on our 'Contact Details' tab or alternatively email to: wsccg.hfp-correspondence@nhs.net

Book your appointments online

You can book your own appointments online to avoid the rush on the telephones or at reception.  Before you book for the first time you will need to come into reception to get a user name and password. 

After that, click on the title above or the link at the bottom of the page, and then follow the instructions onscreen.

Access for patients with special needs

The practice has access for wheelchair users and an adapted downstairs WC. Patients may be dropped off outside our entrance and there is an on-site wheelchair available.

Repeat prescriptions

Repeat prescriptions are now only issued for ONE MONTH. This brings us into line with NHS and Dept of Health recommendations (and with other practices), and is part of the NHS drive to reduce wastage.  If prescriptions are issued for 2 months and then the prescription is changed the cost of the wasted medication can be enormous.

We appreciate patients would prefer to have to collect medication less often, but please remember that most pharmacies are happy to hold your prescription for you and to routinely dispense and even deliver your medication every month.

Remember to that a prepay form for prescription charges costs only slightly more than three prescriptions, and lasts for three months.

The NHS has HUGE savings to make in the next few years if we are to continue to have the service we do. This is a part of that saving. Please help us with this. We appreciate your understanding.

Normal Surgery Opening Hours

Monday-Friday8.00am - 6.30pm
Saturday8.30am - 11.30am
 SundayCLOSED - out of hours doctor-led service operates. Please ring 111.

Parking

Parking is available for a minimal charge on the Council car park beside the council offices (behind the library). There is limited space on the surgery car park including a disabled bay for those visiting the surgery or pharmacy – please do not use the doctors’ spaces or obstruct their cars, which may be needed in an emergency, and please don’t leave cars in the car park whilst shopping!

Appointments & Repeat Prescriptions

If you would like to use the services below please call into the surgery to obtain a password.

calendar Click here to book/cancel your appointment online

Large red pill Click here to order your prescriptions on line using 'System one' online

If you are not already registered with SystmOne please contact reception.

(Site updated 12/12/2017)
Order your repeat medications
 
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