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Noticeboard

Stourview Branch Surgery
With effect from 29th June 2015 Stourview Branch surgery will be open Monday 8:00am - 6:00pm,
Tuesday 8:00am - 1:00pm, Wednesday 8:00am - 1:00pm, Thursday 8:00am - 1:00pm, Friday 8:00am - 1:00pm.
Please note that the Camps Road surgery will be open Monday - Friday 8:00am - 6:30pm.
If you need access to the surgery when the Stourview branch is closed, please go to the Camps Road surgery or call
01440 702010 or 01440 703667
 
Appointments
Please consider booking well ahead or, if things can't wait that long, seeing someone you don't normally see.
 

Extended Hours

We open on a Saturday Morning from 8.30am - 11.30am for booked appointments only. With a GP or a Nurse.

 Urgent surgery

We have an allocated emergency appointment surgery which will be available to patients (on the day) who need to be seen by a doctor urgently.

You need to call as close to 8.00am as possible for an emergency morning appointment or as close to 1.30pm as possible for an afternoon appointment.

Repeat prescriptions
Please note, in keeping with the West Suffolk Clinical Commissioning Group (WSCCG) policy, your repeat prescription will from now on be issued for ONE MONTH at a time.  This is a National requirement proven to reduce waste on a very large scale.

 Cancelling your Appointment  
If you are unable to attend an appointment, please telephone and leave a message using option 3 to leave a voice mail message or use the link at the bottom of this page to cancel your appointment.
 By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.
 

Test Results 

 Please call after 11am to get your test results from the receptionist team.

 

Test results can only be given to the person whose result they are, or (in the case of children under 16 only) their parent or guardian.

The Summary Care Record - this affects you

Please read the section in the right hand column about the summary care record. This affects you and you need to decide if you are happy for your medical records to be uploaded to a centrally held record which other health provders can access.

Pharmacy 

There are two pharmacies in Haverhill which open for 100 hours a week, one at Tesco's supermarket and one in the surgery building.  Both supply medication to any patient, including those registered at the surgery.

There are four other dispensing chemists in Haverhill -

Sainsburys pharmacy is inside Sainsburys supermarket, Well Pharmacy is on Mill Road near the Drabbet Smock, David Holland chemist is next door to the Clements Surgery and Boots is on the High Street. Opening hours vary and may be found under the heading marked pharmacy, opposite.  

Chlamydia
Set your mind at rest
Get a test
see opposite column for details

 



Welcome to Haverhill Family Practice

(Formerly Dr Selby and Partners & Stourview Medical Centre)
Care with Courtesy, Compassion and Competence


Welcome to Haverhill Family Practice, where we aim to provide an excellent standard of care in a helpful and friendly environment.

We operate from both the main surgery in Camps Road and the Stourview surgery in Crown Passage. All of our staff both clinical and non-clinical rotate between the two surgeries.

We offer a full range of GP services including minor surgery, blood testing, emergency clinics, contraception, joint injections, drug and alcohol services, chronic disease management, obesity management, smoking cessation and doctor-led minor injuries clinics. We have a 100 hour a week pharmacy on site and others close by in the town.

A Range of Health Care Professionals

Due to a current high demand of patients requesting appointments, our reception staff will ask you how best they can redirect your call and ask you for brief details of your condition to be able to put you with the most appropriate clinician. We have a wide range of health care professionals here at the surgery that we can offer you an appropriate appointment with . We have doctors, nurses, a nurse practitioner, emergency care practitioners, health care assistants, a phlebotomist and advanced musculoskeletal practitioners to help you with your current needs. If we cannot offer you an appointment, we can try and offer you GP+ which is based in Haverhill on a Saturday or in Bury St Edmunds and other Suffolk locations during the week.


Stourview Closed

Stourview branch surgery will be closed on the following days:

Friday 7th December

Friday 21st December

w/c Monday 24th December (all week)

w/c Monday 31st December (all week)

The Camps Road Surgery will be open as normal.

We apologise for any inconvenience.

CLOSED - SATURDAY 8 DECEMBER 2018

Please note the surgery is CLOSED Saturday 8 December 2018.  If you have a life threatening illness please dial 999.  If you require a doctor urgently please dial 111.

We apologise for any inconvenience.

Christmas Period - Saturdays

Over the Christmas period the surgery will be closed on the following Saturdays:

Saturday 22nd December 2018

Saturday 29th December 2018

If you have a life threatening illness please dial 999.

If you require urgent medical assistance please contact the NHS 111 service by dialling 111.

We apologise for any inconvenience.


 Diarrhoea & Vomiting

If you have either or both of these symptoms please do not attend the surgery.  You should allow a couple of days for the symptoms to subside.  Drink plenty of water and avoid dairy products. If you have had the symptoms for several days, it maybe worth a phone call with the doctor, but please do not attend the surgery.   If you have a baby with these symptoms, ask for a telephone call with the doctor who will call you back.

This condition is extremely contagious and we would like to restrict the amount of patients coming into the surgery with the active symptoms.  This could affect other patients who are already unwell or our clinicians who would see you.

If you are invited to the surgery by a doctor then please advise the receptionist when you book in at the desk that you need to be in a side room.

Thank you.

15.10.2018


 


APOLOGIES

WE HAVE RECENTLY BEEN HAVING DIFFICULTIES WITH SOME OF OUR IT SYSTEMS WITH LINKING TO BOTH ADDENBROOKES AND WEST SUFFOLK HOSPITAL AND OTHER EXTERNAL SERVICES.

 

THEREFORE THERE HAS BEEN A DELAY IN RECEIVING SOME HOSPITAL LETTERS AND RESULTS.

 

WE AND OUR IT TEAMS ARE WORKING HARD TO TRY TO RESOLVE THIS AS QUICKLY AS POSSIBLE.

 

IN SOME INSTANCES WE ARE STILL AWAITING HOSPITAL COMMUNICATION FROM SOME 3 WEEKS AGO, THEREFORE WE MAY NOT HAVE RECEIVED YOUR CLINIC LETTER, ADMISSION/DISCHARGE DETAILS , MEDICATION CHANGES OR RESULTS FROM THE HOSPITAL.

 

SO PLEASE ACCEPT OUR APOLOGIES IF WE CANNOT EASILY RESPOND TO YOUR QUESTIONS REGARDING CORRESPONDENCE FROM A HOSPITAL THAT YOU HAVE RECENTLY HAD A CLINIC APPOINTMENT OR OVERNIGHT STAY WITH.

 

WE WILL ENDEAVOUR TO CHASE THE INFORMATION FOR YOU IF WE HAVE NOT RECEIVED YOUR CORRESPONDENCE, PLEASE SPEAK WITH OUR RECEPTIONIST WHO CAN TAKE YOUR DETAILS AND TRY TO OBTAIN THE RELEVANT CORRESPONDENCE.

 

SORRY FOR THE INCOVENIENCE THIS MAY CAUSE YOU IN THE MEANTIME.

22.09.2018 (updated 26.11.18)


National data opt-out programme (formerly Care.Data)

The national data opt-out is a new service that allows people to opt out of their confidential patient information being used for research and planning.

It is not related in any way to sharing care data with healthcare professionals i.e hospitals (SCR/full record sharing).

Any person who previously opted out via Care.Data will have it automatically converted to a national data opt-out from 25th May 2018 and will receive a letter giving them more information.

For further information visit: https://www.nhs.uk/your-nhs-data-matters/


Privacy Notice for Patients - 25.5.18

The law about how organisations hold and use information about people is changing, in the first major update to data protection laws in 30 years. The General Data Protection Regulation (GDPR) is a piece of EU-wide legislation which will apply to all organisations – including surgeries – from May 25, 2018 and will continue to apply even after the UK leaves the European Union.

One of the most important changes is a new requirement for organisations to clearly communicate how information they hold about you is used, the reason they hold it, and your rights. These are set out in what is called a ‘privacy notice’.

Our Fair Processing/Privacy Notice can be found on our website www.haverhillfamilypractice.co.uk under the heading ‘Policies’ or in paper form in our reception area. It explains what information we hold, why we hold it, what we do with it, and in what circumstances we share it with other people and organisations.

We haven’t changed the information we hold, and you do not need to do anything in response – but in line with the new laws we wanted to make sure you are fully aware of how we use information about you.

If you have any questions about our Fair Processing/Privacy Notice or would like to request a copy, you can email wsccg.hfp-correspondence@nhs.net or get in touch with the surgery.


LANGUAGE LINE

Please note Language Line is available should you require assistance with translation – please inform Reception if you require this service.


Missed Appointments

November 2018

Over 96% of patients attended their appointments in October - Thank you!!
However, there were still 252 appointments not attended which equals 54 hours of clinical time wasted and a cost to the NHS of £7056.00
Please help us to treat as many people as possible by informing us if you are unable to attend your appointment.



Electronic Prescribing

From January 2017 the practice went over to electronic prescribing. This means that whenever you have a prescription to collect, you will collect this from your chosen pharmacist and not from the GP surgery. Therefore we need to know your designated or chosen pharmacy - please speak to one of our receptionists to update your pharmacy details.
Thank you for your attention to this.

Take our GP Practice Survey by clicking here

Email
To contact the surgery by email please follow the link on our 'Contact Details' tab or alternatively email to: wsccg.hfp-correspondence@nhs.net


BOOK YOUR APPOINTMENTS ONLINE

You can book your own appointments online to avoid the rush on the telephones or at reception. Before you book for the first time you will need to come into reception to get a username and password.
After that, click on the title above or the link at the bottom of the page, and then follow the instructions onscreen.

Access for patients with special needs

The practice has access for wheelchair users and an adapted downstairs WC. Patients may be dropped off outside our entrance and there is an on-site wheelchair available.

Repeat prescriptions

Repeat prescriptions are now only issued for ONE MONTH. This brings us into line with NHS and Dept of Health recommendations (and with other practices), and is part of the NHS drive to reduce wastage. If prescriptions are issued for 2 months and then the prescription is changed the cost of the wasted medication can be enormous.
We appreciate patients would prefer to have to collect medication less often, but please remember that most pharmacies are happy to hold your prescription for you and to routinely dispense and even deliver your medication every month.

Remember to that a prepay form for prescription charges costs only slightly more than three prescriptions, and lasts for three months.
The NHS has HUGE savings to make in the next few years if we are to continue to have the service we do. This is a part of that saving. Please help us with this. We appreciate your understanding.

Normal Surgery Opening Hours

Monday-Friday8.00am - 6.30pm
Saturday8.30am - 11.30am
 SundayCLOSED - out of hours doctor-led service operates. Please ring 111.

Parking

Parking is available for a minimal charge on the Council car park beside the council offices (behind the library). There is limited space on the surgery car park including a disabled bay for those visiting the surgery or pharmacy – please do not use the doctors’ spaces or obstruct their cars, which may be needed in an emergency, and please don’t leave cars in the car park whilst shopping!

Appointments & Repeat Prescriptions

If you would like to use the services below please call into the surgery to obtain a password.

calendar Click here to book/cancel your appointment online

Click here to order your prescriptions on line using 'System one' online

If you are not already registered with SystmOne please contact reception.

(Site updated 07/12/2018)
Order your repeat medications
 
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